FAQ  >  Exchanges & Returns

EXCHANGES & RETURNS

How do exchanges work?

Thank you for your purchase. We hope you are happy with your purchase. However, if anything is wrong with the item you received, you may return it to us for a full refund, store credit, or an exchange.

All exchanges must be requested within 7 days of the purchase date. 

EXCHANGE PROCESS

Refer to your Order Confirmation email for instructions.  Can’t find it?  Contact us via phone or email and we will walk you through it! 

info@jewel-box.com

How do returns work?

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

Please enter your order number and zip code here to start a return.  All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

Refer to your Order Confirmation email for return instructions.  Can’t find it?  Contact us via phone or email and we will walk you through it! 

If I make a return, will I be refunded the full value of my purchase?

Yes, the happiness and peace of mind of our Jewels are paramount to us!As long as the return/exchange is requested within 7 days of receiving the item, we will issue a full refund… no questions asked!

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